Support
ContactsLuX · JBL Group, LLC · Last updated October 19, 2026
Need help? Write to support@contactslux.com from the email of your account. We answer within [2 business days].
The phone app
- Import from this phone: Settings → Import → This phone's contacts. Your phone asks once for permission; one "Allow" covers iCloud, Google and work accounts on the phone. People already in ContactsLuX aren't added twice, and History → Undo removes an import. If you tapped "Don't allow": iPhone Settings → ContactsLuX → Contacts; Android Settings → Apps → ContactsLuX → Permissions → Contacts.
- Open a contacts file: share a .vcf file from Files, Mail or a chat app to ContactsLuX ("Open in" / Share). The import screen shows who is new before anything is added.
- Face ID / fingerprint lock: Settings → Security. If Face ID stops working, use your phone's passcode, or Sign out on the lock screen and sign in again with your password.
- Reminders: Settings → Morning reminder. If they are blocked: iPhone Settings → Notifications → ContactsLuX; Android Settings → Apps → ContactsLuX → Notifications. "Show names in notifications" decides whether the lock screen shows names.
Connecting iCloud
ContactsLuX connects to iCloud Contacts with an app-specific password (not your Apple ID password). Create one at account.apple.com → Sign-In and Security → App-Specific Passwords, then paste it in Settings → iCloud. You can revoke it at Apple at any time.
Forgot your password
Use "Forgot password?" on the sign-in page [once email is turned on]. Until then, write to support from your account's email.
Undo a change
Settings → History lists every change the app made, with Undo. Backups of your contacts are in Settings → Backups.
Export or delete your data
Settings → Account → Export my data, or Delete my account — on the website and in the phone app. Deleting removes everything we hold; your iCloud contacts and your phone's address book stay as they are.
Billing
- Bought on the website: Settings → Plan → Manage subscription (Stripe) to change, cancel or update your card.
- Bought in the iPhone app: iPhone Settings → your name → Subscriptions → ContactsLuX. Refunds: reportaproblem.apple.com.
- Bought in the Android app: Google Play → Profile → Payments & subscriptions → Subscriptions. Refunds: through Google Play.
- New phone or reinstalled the app: sign in, then Settings → Plan → Restore purchases.